Although this may be an overlooked task, I feel that I must bring to your attention the outstanding care our patients had received. I am of course, very delighted to have had the pleasure of speaking with the families of Betty H., Raymond V., Richard B., Mario C., Marie S., and Francis B. They have all expressed their satisfaction and gratitude towards the care that they have received.

I would also like to thank you for the cooperation and teamwork. Working together with your staff had make it possible to provide good and personalized care. Your hands on involvement make this a better experience for the family because you are there every step of the way. This is why we recommend your facility to all patients that need placement.
We hope to continue this community partnership.

Sincerely,
M. Tillmanns
Charter Hospice
Case Manager